DEVLINHAIR Productions, Inc. (DH) is seeking an experienced training professional to join our Learning & Development department as a Training Coordinator. This individual will coordinate event-specific learning support to prepare employees, contractors, temporary staff, and volunteers for successful program execution.
Role Overview
Reporting to the Project Manager, Training, the Training Coordinator develops and delivers event-specific learning support that prepares employees, contractors, temporary staff, and volunteers for successful program execution. This role coordinates curriculum, onboarding, simulations, technology education, on-site coaching, and post-event evaluation for DH’s Learning & Development engagements.
Key Responsibilities
- Coordinate the design and delivery of training programs tailored to event logistics, registration, guest relations, crowd management, production workflows, and emergency procedures.
- Gather learning requirements from clients, project managers, producers, subject-matter experts, venues, and other stakeholders.
- Develop participant guides, facilitator materials, job aids, checklists, presentations, scripts, reference tools, and assessments.
- Organize onboarding and just-in-time training for employees, contractors, temporary event staff, and volunteers before assigned programs.
- Schedule training sessions, instructors, rooms, virtual platforms, equipment, materials, and participant communications.
- Facilitate or support live simulations, venue walk-throughs, mock scenarios, technical rehearsals, and operational run-throughs.
- Train personnel on event-management platforms, registration systems, communication tools, radio etiquette, and assigned production or learning technology.
- Maintain attendance, completion, assessment, credential, and training-material records in accordance with project and company requirements.
- Provide real-time coaching, troubleshooting, and performance support during active events to reinforce service and operational standards.
- Coordinate with producers and project managers to update training when schedules, procedures, venues, technology, or client requirements change.
- Observe participant performance and collect feedback to identify knowledge gaps, operational bottlenecks, and opportunities for improvement.
- Facilitate post-event debriefs and document lessons learned, recommendations, and revisions for future programs.
- Ensure training content reflects applicable safety, accessibility, confidentiality, client-brand, and emergency-response requirements.
- Control versions and archive approved training materials, rosters, evaluations, and project records within shared systems.
- Support additional Training Group initiatives, program logistics, content updates, and client deliverables as assigned.
- Perform additional duties as assigned to support the overall success of the team.
Qualifications
Required Skills & Abilities
- Strong facilitation, presentation, coaching, and interpersonal communication skills.
- Ability to translate operational requirements into clear, practical, audience-appropriate training materials.
- Excellent scheduling, documentation, organization, and multi-project coordination ability.
- Proficiency with Microsoft Office, Google Workspace, virtual-meeting platforms, and learning or event technologies.
- Ability to remain calm, responsive, and solutions-focused in fast-paced live-event environments.
- Strong attention to detail when maintaining rosters, versions, assessments, schedules, and completion records.
- Ability to collaborate effectively with clients, subject-matter experts, production teams, facilitators, vendors, and temporary personnel.
- Ability to work independently as well as collaborate as part of a team.
Preferred Qualifications
- Experience supporting corporate meetings, conferences, events, experiential programs, or workforce training.
- Familiarity with event platforms such as Cvent, Bizzabo, or comparable registration and engagement systems.
- Experience facilitating onboarding, simulations, role-based training, technical rehearsals, or train-the-trainer sessions.
- Knowledge of adult-learning principles, instructional design, and evaluation methods.
- Experience working with temporary staff, contractors, volunteers, vendors, or geographically dispersed participants.
- Familiarity with learning-management systems, webinar platforms, digital collaboration tools, or multimedia training content.
Education & Experience
- Bachelor’s degree in education, instructional design, communications, event management, hospitality, human resources, or a related field preferred.
- Two or more years of experience in training coordination, facilitation, event operations, learning support, or project coordination preferred.
- Equivalent combinations of education, relevant certification, and professional experience may be considered.
- Demonstrated experience developing training materials, coordinating learning logistics, or supporting live instruction.
- Experience with event technology, registration systems, or learning platforms is beneficial.
- Relevant facilitation, instructional-design, event-management, or safety-training certification is a plus.
Compensation
The anticipated base salary range for this position is $75,000–$90,000 annually. Final base salary will be determined based on the selected candidate’s experience, qualifications, and the scope of responsibilities assigned to the role.
Physical Requirements
- Ability to perform computer-based work and prepare training materials for prolonged periods, with or without reasonable accommodation.
- Ability to stand, present, facilitate, and move within training rooms, venues, and event spaces for extended periods, with or without reasonable accommodation.
- Ability to communicate effectively with individuals and groups in person and through digital platforms, with or without reasonable accommodation.
- Ability to occasionally lift, carry, push, or move training supplies, signage, or equipment weighing up to approximately 25 pounds, with or without reasonable accommodation.
- Ability to travel to venues and work early mornings, evenings, weekends, or extended event schedules when required, with reasonable accommodation as applicable.
- Ability to observe participant activity, review detailed materials, and operate common training and event technology, with or without reasonable accommodation.
Equal Opportunity Employer
DH is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by applicable federal, state, or local law. All qualified applicants will receive consideration for employment based on job-related qualifications and merit.